Benefits of Using Our Mystery Metrics Services
Team Benefits
Fair, unbiased third-party evaluations
Employee performance reviews for accountability
Frontline sales, service, and safety monitoring
Clear, actionable feedback for improvement
Identify integrity and ethics concerns
Customer Benefits
Maintain consistently high service standards
Prevent negative customer experiences
Boost your Yelp and online review ratings
Foster a customer-first culture
Sales Benefits
Evaluate specific procedures and promotions
Train staff with real-world scenarios
Gain market share through better service and skills
Motivate top performers through healthy competition
How Our Mystery Metrics Services Work
Step 1: Needs Assessment
We begin by identifying your organization’s goals and expectations to shape a program that delivers exactly what you need.
Step 2: Service Customization
We design surveys tailored to your specific evaluation criteria—covering every relevant aspect of your operation.
Step 3: Shopper Scheduling
We develop realistic customer scenarios and assign trained mystery shoppers to perform evaluations across your locations or channels.
Step 4: Reports & Analysis
You’ll receive actionable insights in your preferred format. All reports include scoring, detailed shopper comments, and optional media (photos or video). Ongoing customization is always available.
Why Choose NextGen Feedback
NextGen Feedback offers fully customized mystery shopper programs for any industry and any operational challenge. Our evaluations are built around your unique needs and can be adjusted at any time as your goals evolve.
Each evaluation includes:
Responses to your customized survey criteria
Shopper comments on staff interaction and overall experience
General observations
Supporting media (photos and/or video, where applicable)
Phone shops include:
Full audio recordings (with ring count)
Scored evaluations and detailed feedback
Professional coaching insights for better service and sales communication
Delivery & Access
Your reports are reviewed by your dedicated account manager, then distributed via email and stored in your secure online dashboard.
Features include:
Embedded video and call playback
Unlimited user logins for your team
Real-time access to shop data from anywhere
ROI-Focused & Customizable
Our services are not only fully customizable from day one, but also easily adjustable as your business evolves.
In the short term, you gain actionable insights that reduce costs and boost sales.
In the long term, there’s no better tool for maintaining consistent, high-quality frontline performance.
Contact our sales team today for a free demo account and see how NextGen Feedback can elevate your customer experience strategy.