About Us

NextGen Feedback, Inc. partners with leading U.S. brands to enhance customer experience through real-world evaluations. We specialize in pre-release product testing, working directly with innovators to help shape the next generation of technology before it reaches the market.

Position: Mystery Metrics Evaluator

We are expanding our nationwide team of Mystery Metrics Evaluators a specialized role focused on analyzing products and providing detailed user experience documentation.

Key Responsibilities

• Conduct structured evaluations of products
• Follow detailed testing and reporting protocols
• Observe and record product behaviors and usability
• Submit accurate and timely documentation
• Provide metrics-driven feedback

What We Offer

• Fully remote, flexible schedule
• Work with emerging technologies
• Competitive compensation
• Ongoing assignments as new products are released

Description

US CITIZEN & SECRET Clearance Required
Location: Wiesbaden, DE (On-Site — No Remote Work) — Full-Time — NON-TESA
Looking for someone currently in Germany with a German Work Visa (preferred) or someone able to obtain a German Work Visa ASAP.

Nextgen Feedback Inc is hiring a full-time Help Desk Support Specialist at Wiesbaden. We are seeking a self-starter with extensive experience in hardware desktop support, Windows 10 Professional, Microsoft Active Directory, and Storage Area Network (SAN) administration.

Tasks Include:

• Provide basic C4IM Service Support.
• Support end-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.
• Process NIPR, SIPR & VPN account requests.
• Process VIP 119/trouble tickets as primary POC.
• Maintain NIPR/SIPR AD user & computer accounts; coordinate with ETNOSC AD Team/ESD as needed.
• Enter daily work into contractor ticketing system & ITSM.
• Install & configure Army NIPR/SIPRNet images on computers.
• Perform hardware/software additions, moves, and changes.
• Support VTC meetings and troubleshooting.
• Participate in mobility administration (iPhones).
• Analyze system faults, troubleshoot, and run diagnostics.
• Provide weekly and monthly work status reports.

Customer Relationship:

• Maintain high customer satisfaction and exceed expectations.
• Visit customer offices when required.
• Respond to service, product, and technical inquiries.
• Strong communication and customer service skills.

Education and Experience Required

Per DoD Directive 8570.1

• 16 years IT experience required
• 8+ years Help Desk experience
• Baseline: IAT II (Security+)
• Computing Environment: Windows 10

Knowledge and Skills:

• System administration and technical troubleshooting.
• Strong oral, written, and telephone communication skills.
• Ability to build and maintain relationships with customers and peers.
• Active Directory Administration.
• Windows Desktop & MS Office Support.

Job Details

Job Type: Full-time
Location: Wiesbaden
Salary: $60,000–$70,000
Performance Bonus: $2,000 (3x per year)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday–Friday
• On-call

🌟 About NextGen Feedback

NextGen Feedback is a trusted customer experience and mystery-shopping company that helps businesses enhance service quality through real, actionable consumer insights. The Director is seeking a reliable and organized assistant to provide day-to-day support in managing schedules, communication, and light administrative tasks.

🧭 Role Overview

This remote, part-time role is ideal for someone who enjoys staying organized and supporting leadership behind the scenes. You’ll assist the Director with scheduling, correspondence, and small coordination duties, ensuring everything runs smoothly and efficiently.

📋 Main Responsibilities

• Manage and update the Director’s daily calendar and appointments.
• Schedule and confirm meetings, calls, and video conferences.
• Assist with emails and general correspondence.
• Prepare simple notes, agendas, and reminders.
• Organize digital files and maintain records.
• Handle basic travel or event arrangements when needed.
• Communicate courteously with clients, partners, and staff.
• Run errands and assist with light personal or administrative tasks.
• Provide general support to ensure smooth day-to-day operations.

💡 Skills & Qualities

• Strong organizational and communication skills.
• Comfortable with Microsoft Office or Google Workspace tools.
• Professional, dependable, and discreet with information.
• Friendly, proactive, and adaptable to changing priorities.
• Prior experience in an assistant or administrative role is a plus (but not required).

🎯 Why Join NextGen Feedback?

• Work directly with company leadership in a supportive environment.
• Flexible remote schedule – ideal for work-life balance.
• Competitive biweekly pay.
• Opportunity to grow professionally and learn about customer experience management.